How will my order be shipped and how much will I be charged?
Most orders will ship out within a day of ordering (we do not ship or process orders on Saturdays, Sundays or holidays); however, some orders will take 24-48 hours to process. Your order will be shipped via UPS shipping within the continuous 48 US states. We will ship USPS to Alaska & Hawaii.
We charge our customers the current rates that are charged by UPS or USPS. To find the current rates go to www.ups.com or www.usps.com. We do not add handling or processing fees to the shipping charge.
Three Day, Two Day, and Overnight Delivery orders placed after 7 AM PST will not ship until the next BUSINESS day. Saturdays, Sundays, and Holidays are NOT business days. If you select expedited shipping and your order cannot be processed the following business day, we will contact you.
(Example: Order on Monday @ 11:30 AM for 2nd day air delivery, this order will not ship out until Tuesday. UPS considers Wednesday as the 1st day of shipping and Thursday is the 2nd day of shipping)
Please note: UPS considers the day after Thanksgiving, Christmas, and New Years Day to be a holiday, NOT a business day.
Can my order be shipped internationally?
Yes, we will ship your order USPS. If you have future questions about international shipping please contact email@example.com. Customers are responsible for paying all duties, taxes, and other fees assessed by their country’s government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item.
How will I know if my order shipped?
You will receive an e-mail informing you that the order has shipped. Information about any backordered or canceled items will be included in a separate email.
How do I return an item?
Returns must be reported within 15 days of the delivery date. Shipping charges are non-refundable. To make a return, you MUST call (1.888.488.0638) or e-mail (firstname.lastname@example.org) for return authorization AND your item must be accompanied by the packing slip. You will be given the return address when you receive your return authorization.
All returned items must be received in their original packaging unless the item is damaged.
Recipient is responsible for all return shipping. You may want to insure your return; we cannot be responsible for lost or misdirected returns.
If you paid for your order by credit card, a credit will be issued and will appear on your next billing statement. Please note that the credit will appear on your statement from PAPAYA! Inc.