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Email:
orders@papayaart.com

Hours: Monday - Thursday, 9 AM - 5 PM Pacific Standard Time




Ordering

Ways to Order

Ordering Online
Select products and add to your cart. Create a papayaart.com account and check out. If you have questions, please contact us.

Order by Phone
If you prefer to order by telephone, please give us a call at 1.888.488.0638 ext. 1 and one of our PAPAYA! associates will be happy to assist you with your order.

Order From Catalog
If you would like to order from a catalog, you may either contact us to send you a print catalog or be added to our catalog mailing list to receive a catalog automatically.  Please note, print catalogs are produced periodically and are available while supplies last. If you would like to view a digital version of the catalog, simply click the ‘Catalog’ link on the PAPAYA! website homepage.  PAPAYA! catalogs have an order form on the last page if you wish to fax or email your order to us.

Payment Methods Accepted
Visa, Discover, and Mastercard are the accepted forms of payment on PapayaArt.com. 

Tracking an Order
Once you have placed your order you may view your order status by logging into your account and clicking the ‘Track Your Order’ link.

Order Inquiry
To cancel or modify an order, or if you receive your order with missing or damaged merchandise, please contact us by phone: 888.488.0638

Payment Methods
We accept the following forms of payment on this website: Visa, Master Card, Discover and PAPAYA! Gift Cards. PAPAYA! Gift Cards are available for purchase here in the following amounts: $20, $50, & $100. PAPAYA! Gift cards are only valid for purchasing merchandise on the websites www.papayaart.com. PLEASE NOTE: CHARGES WILL SHOW UP ON YOUR CREDIT CARD STATEMENT AS PAPAYA! Living.




Shipping Options

Your order will be shipped via UPS shipping within the contiguous 48 US states. We will ship USPS to Alaska & Hawaii.

Three Day, Two Day and Overnight Delivery orders placed after 7:00 AM PST will not ship until the next BUSINESS day. Saturdays, Sundays and Holidays are NOT business days.
If you select expedited shipping and your order cannot be processed the next business day, we will contact you.

(Example: Order on Monday @ 11:30 AM for 2nd day air delivery, this order will not ship out until Tuesday. UPS considers Wednesday as the 1st day of shipping and Thursday is the 2nd day of shipping)

Please note: UPS considers the day after Thanksgiving, Christmas and New Years Day to be a holiday, NOT a business day.

Shipping Charges: We charge our customers the current rates that are charged by UPS or USPS. To find the current rates go to www.ups.com or www.usps.com. We do not add handling or processing fees to the shipping charge.

How long does it take for my order to ship?
Most orders will ship out within a day of ordering (we do not ship or process orders on Fridays, Saturdays, Sundays or holidays), however some orders will take 24-48 hours to process.

Shipping Internationally
We via USPS to our international customers. If you have future questions about international shipping, please contact orders@papayaart.com. Customers are responsible for paying all duties, taxes and other fees assessed by their country’s government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item.




Returns

Return Policy

Returns must be reported within 15 days of the delivery date. Shipping charges are non-refundable. To make a return, you must call 1.888.488.0638 Ext. 1 or e-mail orders@papayaart.com for return authorization AND your item must be accompanied by the packing slip. You will be given the return address when you receive your return authorization. 

Recipient is responsible for all return shipping. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your next billing statement. Please note that the credit will appear on your statement from PAPAYA! Inc.




Your Account

Forgot Password?

Not a problem. Just click here; we will email you a link to reset.

Sign In/Create Account

We invite you to set up a free PAPAYA! account with us. Having an account will allow you to:

* Shop and check out faster on your next visit
* Check your order status online
* Obtain a history of items you've purchased
* Receive updates on special offers, events, and new products and services
* Retain items in your shopping bag and your wish list

Click here to Create a Papaya Account now

Edit Your Account Information
To view or modify your name, contact information, email address, first log into your account with your user name and password. Once you have signed in, you'll see an account menu. Select the Account Information.




Your Address Book

To view or modify your billing and shipping addresses, first log into your account with your user name and password. Once you have signed in, you'll see an account menu. Select the Addresses. Click here to modify your Address Book now.




View My Orders

Click here to view your Orders now




Maintain Your Wish List

Click here to view your Wish List now




Managing Your Subscriptions

Click here to Manage your Subscriptions now




Our Merchandise

Availability Online
At papayaart.com we are always adding new products. Unfortunately, we are not able to guarantee inventory if you leave the site without purchasing your selection. While shopping, please notice that only the available stock will display. However, putting the merchandise into your shopping bag does not guarantee inventory. The merchandise will be reserved to you only after you check out. If an item is not available after you place your order, you will be contacted via email.

Out of Stock and Back Orders
Although we intend to only show you product available online to order, occasionally more popular styles may become out of stock due to high demand which may cause canceled items on your order. You will receive a separate email indicating an item has been put on back order or canceled.

Pricing Policy
All prices on this website are listed in U.S. dollars.




Promotions / Sales

Free Shipping on Orders over $100 to all 50 United States.




Privacy & Security

Privacy Policy
Thank you for visiting www.papayaart.com (the "Website"). Ensuring the privacy and security of your personal information is very important to PAPAYA! This privacy and security policy (the "Policy") explains the information we collect about you, how and why we use the information, and what security steps are taken to protect the information. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users. If you have any objections to the Privacy Policy, you should immediately discontinue use of this website.

What information we collect and how we use it
Papayaart.com collects information from our customers in an effort to improve the shopping experience and to communicate about products, services, and promotions. We collect information such as name, telephone number, email, postal address, and payment information ("Personal Information") that you provide to us when you register an account on our site, place an order, participate in a promotion or survey, or create product collections, wish lists, and other user-generated content. We may use this information collected online to process and fulfill your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Papayaart.com recognizes that it must maintain and use Personal Information responsibly.

Disclosure of Information
PAPAYA will not rent or sell your personal information for any reason. We may disclose information about you to other members of the PAPAYA! corporate family and as required by law. We do not share credit card or other payment information with third parties, except for the purposes of processing payment for products and services you've ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.

Secure Shopping

You can shop at www.papayaart.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS)

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy

Papayaart.com is registered with the Authorize.Net Verified Merchant Seal program.

Please note that e-mail is not encrypted and is not considered to secure means of transmitting credit card numbers. We will never ask for sensitive Personal Information via e-mail.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.YOU ARE RESPONSIBLE AT ALL TIMES FOR MAINTAINING THE CONFIDENTIALITY OF ANY PASSWORD OR OTHER ACCESS INFORMATION.


 


PAPAYA! Idea Submission & Artwork Use Guidelines

We greatly appreciate our customers’ interest in PAPAYA! products. While PAPAYA! also values constructive feedback and customer input, neither PAPAYA!, nor any of its employees, are currently accepting any unsolicited submissions of potential product ideas, artwork, designs, promotional or advertising concepts, or materials.

PAPAYA! is constantly developing new products, artwork, and designs with our talented in-house designers and selected outside artists. The purpose of this policy is to avoid any potential misunderstandings or disputes if a future PAPAYA! product or promotion might seem similar to any idea submitted to us. Therefore, we respectfully request that you do not submit any business proposals, artwork, designs, or product ideas and concepts.

For any unsolicited ideas or materials submitted to PAPAYA!, the following policies and guidelines will apply.

All unsolicited materials shall be considered provided to PAPAYA! without any expectation of compensation by the sender, or any other consideration of any kind, and shall automatically become the exclusive property of PAPAYA!.

PAPAYA! may destroy or return to the sender any unsolicited materials and shall have no obligation to keep any such materials confidential.

PAPAYA!'s artwork may not be reproduced or distributed, outside the PAPAYA! product line, in order to protect our brand and customers.

You are always free to otherwise contact PAPAYA! with any questions or comments you may have. All feedback and comments are considered non-confidential any may be used by PAPAYA!.

PAPAYA! may periodically update this Policy including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to this Policy. Please note that this Policy only addresses the use and disclosure of information we collect from you on the Website. Feel free to contact us with any questions about our Policy.
 


 



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