Need Assistance?

Contact Us

Email:
orders@papayaart.com

Fax:
877.772.7292

Hours:
Monday – Thursday
9 AM – 5 PM PST

Ordering

Ways to Order

Online
Select products and add to your cart. Create a papayaart.com account and check out. If you have questions, please contact us.
Tracking an Order
Once you have placed your order you may view your order status by logging into your account and clicking the ‘Track Your Order’ link.

Order Inquiry
To cancel or modify an order, please email us at orders@papayaart.com within 4 hours of placing the order. Once the order is placed we cannot guarantee we will be able to modify or cancel the order, but we will do our best.

Payment Methods
We accept the following forms of payment on this website: Visa, Master Card, Discover, American Express and PAPAYA! Gift Cards. PAPAYA! Gift Cards are available for purchase here in any USD amount. PAPAYA! Gift cards are only valid for purchasing merchandise at www.papayaart.com. PLEASE NOTE: charges will show up on your credit card statement as PAPAYA! Living.

Your Account

Forgot Password?

Not a problem. Just click here; we will email you a link to reset.

Sign In/Create Account

We invite you to set up a free PAPAYA! account with us. Having an account will allow you to:

* Shop and check out faster on your next visit
* Check your order status online
* Obtain a history of items you’ve purchased
* Receive updates on special offers, events, and new products and services
* Retain items in your shopping bag and your wish list

Click here to Create a Papaya Account now

Edit Your Account Information

To view or modify your name, contact information, email address, first log into your account with your user name and password. Once you have signed in, you’ll see an account page. Select the Account Information.

Your Address Book

To view or modify your billing and shipping addresses, first log into your account with your user name and password. Once you have signed in, you’ll see an account menu. Select the Addresses. Click here to go there directly.

Maintain Your Public or Private Wish Lists

You can create as many wishlists as you would like in order to organize products better, or according to whether you would like to share them with others or not. Click on the “add to wishlist” link from any product page to begin the process.  You must be a registered user on the site to store wish lists. You can name the wishlists anything you would like from the modal window popup, or from the “create a new wishlist” link under the manage wishlists page.

create-a-new-wishlist

To create a new wishlist it is essential to give it a name and to select the privacy status. Choose from “public”,”private” and “shared”.

Manage wishlist

To edit one of the created wishlists click on “Manage” field. From the page you will be redirected to, you could edit the status of the wishlist or remove it.

Each product inserted in the wishlist can be removed and moved to another wishlist among the available ones. This operation can be done right inside the selected wishlist detail page.

search-wishlists

If you would like to get a gift for a fellow customer on Papaya, you can use our Our search wishlist function allows you to obtain a complete list of all the wishlists, with “public” status, related to the user’s name or to the specified email address.

 

Our Merchandise

Availability Online

At papayaart.com we are always adding new products. Unfortunately, we are not able to guarantee inventory if you leave the site without purchasing your selection. While shopping, please notice that only the available stock will display. However, putting the merchandise into your shopping bag does not guarantee inventory. The merchandise will be reserved to you only after you check out.

Out of Stock and Back Orders

Although we intend to only show you product available online to order, occasionally more popular styles may become out of stock due to high demand which may cause canceled items on your order. We will refund the amount back to your original payment method.

Pricing Policy

All prices on this website are listed in U.S. dollars. Prices are subject to change without notice and will be in effect at time of order.

Promotions / Sales

Free Shipping on Orders over $50 to all 50 United States.

Privacy & Security

Privacy Policy

Thank you for visiting www.papayaart.com (the “Website”). Ensuring the privacy and security of your personal information is very important to PAPAYA! This privacy and security policy (the “Policy”) explains the information we collect about you, how and why we use the information, and what security steps are taken to protect the information. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users. If you have any objections to the Privacy Policy, you should immediately discontinue use of this website.

What information we collect and how we use it

Papayaart.com collects information from our customers in an effort to improve the shopping experience and to communicate about products, services, and promotions. We collect information such as name, telephone number, email, postal address, and payment information (“Personal Information”) that you provide to us when you register an account on our site, place an order, participate in a promotion or survey, or create product collections, wish lists, and other user-generated content. We may use this information collected online to process and fulfill your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Papayaart.com recognizes that it must maintain and use Personal Information responsibly.

Disclosure of Information

PAPAYA will not rent or sell your personal information for any reason. We may disclose information about you to other members of the PAPAYA! corporate family and as required by law. We do not share credit card or other payment information with third parties, except for the purposes of processing payment for products and services you’ve ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.

Secure Shopping

You can shop at papayaart.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS)

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy

Papayaart.com is registered with the Authorize.Net Verified Merchant Seal program.

Please note that e-mail is not encrypted and is not considered to secure means of transmitting credit card numbers. We will never ask for sensitive Personal Information via e-mail.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.YOU ARE RESPONSIBLE AT ALL TIMES FOR MAINTAINING THE CONFIDENTIALITY OF ANY PASSWORD OR OTHER ACCESS INFORMATION.

PAPAYA! Idea Submission & Artwork Use Guidelines

We greatly appreciate our customers’ interest in PAPAYA! products. While PAPAYA! also values constructive feedback and customer input, neither PAPAYA!, nor any of its employees, are currently accepting any unsolicited submissions of potential product ideas, artwork, designs, promotional or advertising concepts, or materials.

PAPAYA! is constantly developing new products, artwork, and designs with our talented in-house designers and selected outside artists. The purpose of this policy is to avoid any potential misunderstandings or disputes if a future PAPAYA! product or promotion might seem similar to any idea submitted to us. Therefore, we respectfully request that you do not submit any business proposals, artwork, designs, or product ideas and concepts.

For any unsolicited ideas or materials submitted to PAPAYA!, the following policies and guidelines will apply.

All unsolicited materials shall be considered provided to PAPAYA! without any expectation of compensation by the sender, or any other consideration of any kind, and shall automatically become the exclusive property of PAPAYA!.

PAPAYA! may destroy or return to the sender any unsolicited materials and shall have no obligation to keep any such materials confidential.

PAPAYA!’s artwork may not be reproduced or distributed, outside the PAPAYA! product line, in order to protect our brand and customers.

You are always free to otherwise contact PAPAYA! with any questions or comments you may have. All feedback and comments are considered non-confidential any may be used by PAPAYA!.

PAPAYA! may periodically update this Policy including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to this Policy. Please note that this Policy only addresses the use and disclosure of information we collect from you on the Website. Feel free to contact us with any questions about our Policy.

Technical Help

For technical support, please contact orders@papayaart.com

Compatible Browser

Papayaart.com can be viewed with at least the the latest 3 versions of the following browsers:

Cookies

To offer the best possible experience on the site, PapayaArt.com uses “cookies”; a small, harmless text file stored on your computer that helps Papaya remember your preferences. Note that disabling cookies may prevent PapayaArt.com from working correctly. Please enable your cookies.

Wholesale Information

PAPAYA! is committed to developing and maintaining outstanding relationships with dynamic retailers & industry buyers. Our product offerings have been proven successful for thousands of retailers across the U.S. and internationally.

If you would like to open a wholesale account or request a catalog, please contact us by email: orders@papayaart.com, or apply for an online wholesale account here.