Our Response to COVID-19
Your support during these unusual times means the world to our small team at PAPAYA. We are honored to bring you our positive and uplifting offerings to support you and your loved ones to stay creative and connected during this period of isolation. We are offering shipping for online orders during Covid-19. We are a small, family run business and we maintain our own private warehouse which is not open to the public. We are shipping with just two of us at this time offering our full PAPAYA collection from a safe and quarantined environment. Orders placed will generally ship within 1-3 business days.
How can I receive free shipping?
Papaya retail orders $75+ are eligible for free UPS ground shipping. This offer is valid on all retail orders where the minimum amount has been met after discounts have been applied. Free shipping applies to the 48 contiguous United States and is not available on shipping to Hawaii or Alaska. Please note Papaya wholesale orders are not eligible for this shipping promotion.
How will my order be shipped and how will I be charged?
Most orders will ship out within a day of ordering. We do not ship or process orders on Fridays, Saturdays, Sundays, or holidays. Some orders will take 24–48 hours to process. Your order will be shipped via UPS shipping within the contiguous 48 US states. We ship to Alaska, Hawaii, and Puerto Rico via USPS.
How will I know if my order ships?
You will receive an email informing you that the order has shipped, along with tracking information.
When will my package get to me?
Here are estimates for how long it will take your package to get to your doorstep after it ships:
- Eastern Standard Time Zone: 7-8 Business Days
- Central Standard Time Zone: 5-7 Business Days
- Mountain Standard Time Zone: 4-6 Business Days
- Pacific Standard Time Zone: 2-4 Business Days
We charge our customers the current rates that are charged by UPS or USPS. To find the current rates go to www.ups.com or www.usps.com. We do not add handling or processing fees to the shipping charge. Two Day and Three Day Delivery orders placed after 7 AM PST will not ship until the next business day. Fridays, Saturdays, Sundays, and holidays excluded. (Example: An order placed on Monday at 11:30 AM for 2nd day air delivery will not ship out until Tuesday. UPS considers Wednesday as the 1st day of shipping and Thursday is the 2nd day of shipping.) Please note: UPS considers the days before and after Thanksgiving, Christmas, and New Year's Day to be a holiday, not a business day.
Can my order be shipped internationally?
Yes, we will ship your order internationally via USPS. If you have future questions about international shipping, please contact firstname.lastname@example.org. Customers are responsible for paying all duties, taxes, and other fees assessed by their country’s government. Duties on goods can vary widely depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item.
How do I return an item?
Recipients are responsible for all return shipping. You may want to insure your return; Papaya is not responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued once we receive the return.